Join us to find out about FREE Heat Pumps at Aberfeldy Eco Fair: 10am-2pm,  Sat 27 April, at Aberfeldy Town Hall. 

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COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01383 881236 or 07784 872861 or write to us at Fairview, Pitdinnie Road, Cairneyhill, Dunfermline, KY12 8RE or email us at [email protected] and we will aim to respond within 24 hours of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint the next step would be to contact the financial ombudsman – financial-ombudsman.org.uk.